Blog Post Accommodating our Customers

Accommodating our Customers



Accommodating our Customers

How often are you checking your watch to see when the HVAC guy might show up so you can get back to your work saving the planet?
Unfortunately, most HVAC and Plumbing companies are working the same hours you are.  That’s the way it’s always been…UNTIL NOW.  Goodco Mechanical has finally figured out a major secret to improving the customer experience.  Why did it take so long and how will it work?  Here’s the magic potion.  Make it more convenient for our customers by allowing them to schedule their service calls when they’re at home and not at work.  DUH!
We have added more convenient service hours for our Preferred Customers so their service or maintenance can be performed in the evening or on a Saturday.  Our new extended service hours are Mon-Fri 8 am to 8 pm and Sat 8 am to 4 pm without any additional overtime charges.  How can you become a Preferred Customer?  By having an active maintenance agreement with the Good Guys.  So, not only do you get the added benefits of extended hours, we give a 10% discount on any HVAC or Plumbing repairs to those same Preferred Customers as well.  A maintenance agreement helps to extend the life of your equipment, help it run more efficiently and maintain the manufacturer’s warranty. Are we changing the way service is performed in Central Pa?  We hope so.  We have spent the last 10 years attempting to set the bar for customer service.  Sometimes we got over the bar, sometimes we whacked our head on the bar, but never were we willing to give up jumping.  We hope this will give our customers one more reason to work with the Good Guys.

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